What to consider before booking
Servicing should follow the equipment manufacturer’s procedure and consider the outdoor unit, controls and water-side installation. A clean outdoor casing alone does not establish that the system is operating correctly.
Outdoor equipment and drainage
Airflow clearance, visible condition and drainage arrangements can influence reliable operation. Tell Aura about restricted access and recurring ice or water accumulation. The required inspection and cleaning depend on the model and installation.
Heating circuit and operating checks
Water flow, system pressure, filters and control operation may form part of the appropriate maintenance scope. The details vary between systems. Ask which checks are included, what records will be supplied and which repairs would need separate authorisation.
Service intervals and warranty terms
Use the manufacturer’s maintenance schedule and warranty requirements. Keep previous service and commissioning records available. If the system has developed a fault, say so at booking; a routine service appointment should not be relied on as an unspecified breakdown repair.
Reviewing performance over time
Room comfort, heating patterns and electricity use can help identify a change in performance. Compare similar weather and occupancy conditions where possible. A large bill after a tariff increase does not by itself prove a technical fault, while repeated backup-heater use may warrant investigation.
Prices and what to confirm
The price depends on your equipment, access and the work required. Ask Aura to confirm the charge and what it covers before booking.
| Price component | What to ask |
|---|---|
| Routine service | Price depends on the model, number of appliances or units and the specified checks. |
| Access and cleaning | High-level access or deep cleaning can change the scope. |
| Existing faults | Repairs, parts and further diagnosis should be agreed separately. |
Ask for the total payable, including any applicable VAT, and approval before extra work. Request pricing for your property →
Send these details with your enquiry
- Make, model and installation date
- Manufacturer service requirements
- Previous maintenance and commissioning records
- Any alarms, comfort problems or access restrictions
Include your postcode and a callback number. Aura can then confirm whether a repair appointment, maintenance visit or installation survey is the right next step.
Enquire about heat pump servicingYour questions answered
Does a heat pump need an annual service?
Follow the manufacturer’s schedule and warranty terms. Annual maintenance is common, but the correct scope and interval depend on the equipment.
Does servicing guarantee lower bills?
No. Maintenance can address condition and operating issues, but bills also depend on weather, tariffs, heat demand and usage.
Can you service a heat pump you did not install?
Send the model, records and location. Aura must confirm equipment support and the appropriate scope before booking.
Which areas does Aura cover?
Aura is based in Uddingston and considers heat pump servicing across Glasgow and Lanarkshire, with suitable installations across Central Scotland. Confirm your postcode, equipment support and appointment availability directly.
Local service coverage
Aura travels from Uddingston. Check availability for your postcode before booking, especially for urgent repairs.
Useful independent guidance
- Energy Saving Trust: air source heat pumps
- Vaillant: heat pumps and existing radiators
- Home Energy Scotland: grant and loan
- mygov.scot: alterations outside your home
Guidance checked 10 October 2026. Always use the instructions for your equipment and confirm current requirements for your project.
